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Frequently Asked Questions

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Q. How do I make a purchase?
A.

Step 1: Select the item(s) you wish to purchase and click on the shopping cart icon or 'Add to Cart' button. Please note that adding items to your cart will not secure the product(s) in your cart. To confirm your order, you must proceed with the payment process. You may also opt to continue shopping and checkout at a later time.

Step 2: At checkout, you may opt for a smoother checkout process by signing into your customer account. If you have previously entered your shipping and billing information into our system, we will still have this stored under your account, and you can skip this step in the checkout process. If you do not have an account, you may wish to sign up for one here. Besides being able to check out quickly and save items in your cart, you can also save information on multiple shipping locations and methods of payment, as well as receive information on our latest collections and be privy to special promotions.

If you do not wish to register for an account, you can still make your purchases via our Guest Checkout option.

Step 3: Upon completion of your shipping and billing details, you can review your order before proceeding with payment details.

Step 4: After your payment has been processed, your invoice will be shown on screen. You will also receive a confirmation email from RISIS once your payment has been verified. Do keep this confirmation email should you require assistance with your order. If you do not receive a confirmation email within 24 hours of payment, do check your spam folder and add us to your 'safe' list. Otherwise, you can contact us. Upon completion of these 4 steps, your secured order form will reach us and we will proceed to process your order.

Q. Must I sign up for an account to make a purchase?
A.

No. But setting up an account will allow you to proceed with your order more seamlessly, without having to fill in your shipping details every time you shop with us. You can also opt to receive regular newsletters, which will inform you of new collections and exclusive discounts and promotions.

Q. Are my personal particulars kept private?
A.

Your privacy and confidentiality is important to us, and we assure you that your information will be kept private and will not be shared with a third party at any point of time. To learn more about how we treat your information, please refer to our Privacy Policy.

Q. Engraving Service
A.

Be it the smallest sentiments, leaving your mark on our products can be one of the loveliest gestures. We provide customers engraving services at an additional charge. Please refer Engraving Service.

Q. Does RISIS customize its products?
A.

If you would like to customize a product to your specific liking, please contact us to check if we are able to fulfil your request(s). Please bear in mind that the customization of a product will take a significant amount of time depending on the request.

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