Customer Service cum E-commerce Officer

Key Responsibilities

  • Manage the routine daily e-commerce operations such as provide proactive customer service, order processing, monitor stock status and returns, stock replenishments, analytical supports i.e. report design and maintenance and month-end closing

  • Manage and maintain the e-commerce platforms with internal and external teams to ensure that products, promotions, prices and content on the e-commerce platform are up-to-date and accurate at all times

  • Coordination, execution and planning support for e-commerce projects, e-marketing campaigns and integrated brand plans

  • Keep up-to-date with market development and monitor competitor activities


  • Preferably Junior Executives with at least 1 year(s) of working experience in the related field for this position; start-up experience a plus

  • Candidate must possess at least a Diploma in Sales and Marketing, Mass Communication, Retail Management, Advertising / Media Planning, Business Studies / Management or its equivalent

  • Customer service experience is preferred, with good spoken and written English to support native speakers of English customers

  • Able to speak and write in Chinese is an added advantage to liaise with associates

  • Extensive digital knowledge across all platforms, social media savvy, and e-commerce activities will be favourably considered
  • Good project management and communication skills and attention to detail

  • Highly competent with MS office programs (Excel, Word, Power point)

  • Basic Adobe Photoshop Skills or equivalent will be an added advantage.

Interested applicants may submit their latest résumé
We regret that only shortlisted candidates will be notified.