Frequently Asked Questions - 3. Shipping & Delivery

Items 1 to 5 of 9 total

per page
Page:
  1. 1
  2. 2
Q. How long do I have to wait to receive my purchase?
A.

For local deliveries, we aim to get your order to you within 2 - 4 working days from the date of purchase. For overseas deliveries, we aim to get your order to you between 3- 5 working days from the date of your purchase, depending on your location. The delivery time estimate depends on the availability of the items at the warehouse, our courier partner’s dispatching schedules and routing, as well as traffic and weather conditions. Deliveries will be made only on working days. We apologise that there will be no deliveries made on Saturdays, Sundays, and Public Holidays. If you do not receive your order within 14 working days from the date of confirmation, please contact us. Do note that there are certain areas (both local and overseas) that RISIS does not deliver to. To find out more, please visit our Shipping Terms.

Q. Does RISIS ship internationally?
A.

RISIS ships internationally. Refer to our Shipping Terms for more information.

Q. How can I check the status of my order?
A.

You can view your order history on your account dashboard. For international order, an email will be send with a tracking number to receive status's update. If you are facing any problems with your order and require assistance, please contact us.

Q. Can I collect my purchase on my own?
A.

Yes you can. For orders made within Singapore, you may choose to collect your order from our RISIS Main Office or selected RISIS retail outlets. Please refer Shipping & Delivery.

Q. How much would delivering my purchase cost?
A.

Local deliveries will incur a flat fee of SGD15.00 per delivery. RISIS provide free local delivery for purchase above SGD200.

To find out the exact cost of shipping your item to an overseas location, select all the items you wish you purchase, place them in your cart, and use our delivery cost estimator which is available at the Checkout Page. Costs may vary depending on the destination of your package and weight of the item.

Items 1 to 5 of 9 total

per page
Page:
  1. 1
  2. 2