Arowana

SINGAPORE

Please note: Express delivery is only applicable during business working days, Monday to Friday, and to addresses within Singapore. Orders placed on Friday will be delivered on the following Monday.

All orders placed and confirmed on Friday, Saturday, Sunday and on Public Holidays in Singapore will be processed on the next business day.

AREAS IN SINGAPORE WE DON’T DELIVER TO

Changi Airfreight Centre, Changi Airport, Jurong Island, Jurong Port, MINDEF COMCEN and PSA Terminal Wharves – Tanjong Pagar/Pasir Panjang/Sembawang.

INTERNATIONAL

Please note: The recipient is responsible for any foreign taxes, customs charges and duties incurred on their shipment that may be determined by Customs in the destination country.

COUNTRIES WE DON’T SHIP TO

Andorra, Angola, Azerbaijan, Bangladesh, Belarus, Bhutan, Brazil, Burundi, Cambodia, Chad, Congo, Djibouti, Dominican Republic, Estonia, Gabon, Gambia, Greece, Guadeloupe, Guam, Guinea, India, Iraq, Israel, Libya, Lithuania, Luxembourg, Mexico, Moldova, Montenegro, Nepal, Pakistan, Paraguay, Poland, Reunion Island, Romania, Rwanda, Senegal, Slovak Republic, Russia, Togo, Tunisia, Yemen.

If you would like to ship to any of these countries, we kindly request that you contact us.

CUSTOMS DUTIES AND TAXES

Customs duties and import taxes are fees imposed by local authorities when goods enter a country. For international orders, please note that any customs duties, import taxes, clearance fees, or charges imposed by the destination country are the responsibility of the recipient, unless otherwise stated.

We kindly encourage customers to familiarise themselves with their local import regulations prior to placing an order. Orders that are refused, delayed, or returned due to unpaid duties, taxes, or non-compliance with import requirements are not eligible for refunds, exchanges, or store credit. While we take great care in preparing every shipment, we are unable to assume responsibility for delays, losses, or actions taken by customs authorities.

CAN I PICK UP MY ORDER?

For local orders, you can opt to pick up your online purchases at our main office.

Your order will be ready for collection 5 business days after your order is confirmed. As all online orders are fulfilled from our warehouse, please do not make your way to the designated location before a pick-up confirmation is given as your order will not be ready.

For further assistance pertaining to local delivery or pick up, please write in to contactus@risis.com.sg.

RISIS Main Office
14 Kung Chong Road
#05-01 Lum Chang Building
Singapore 159150
9:00 am - 5:30 pm (Monday to Friday)