Shipping & Delivery

 

SHIPPING & DELIVERY

All orders will be dispatched within 7 business days* from our warehouse in Singapore. All orders placed and confirmed by 0800 hours will be processed on the same day. Orders placed and confirmed after 1300 hours on Friday, Saturday, Sunday and on Public Holidays in Singapore will be processed on the next business day.

*Business days refer to Monday to Friday, and do not include Saturday, Sunday and Public Holidays.

 

Local Delivery

All local standard deliveries are free for orders above SGD100. A delivery charge of SGD6 will be applied to orders with an order value of less than SGD100.

We deliver Monday to Friday, excluding public holidays, between 0900 hours to 1600 hours.

RISIS is not able to ship to restricted locations in Singapore including:-

Changi Airfreight Centre, Changi Airport, Jurong Island, Jurong Port, MINDEF COMCEN and PSA Terminal Wharves – Tanjong Pagar/Pasir Panjang/Sembawang.

All Items must be shipped to a physical address. RISIS does not ship to PO boxes, or APO/FPO military addresses.

RISIS only delivers to one address per order. Any address redirection will incur an additional re-routing delivery fee. The customer is solely responsible for delivery to an incorrect or non-existent delivery address.

 

Express Delivery (Next Day)

Next day delivery option is only applicable during business working days, Monday to Friday, and to addresses within Singapore.

Orders placed on Friday after 1100 hours will be delivered on the following Monday.

Delivery time is between 1200 hours to 1600 hours

 

Self-Collection/In-Store Pick Up

You can opt to pick up your online purchases at our main office or RISIS @ ION Orchard.

All orders will be processed within 7 business days* from our warehouse in Singapore. You will be notified through email when your order is ready for pickup. Please bring along with you the pick-up confirmation email and identification to the pickup location within three days to collect your order.

Please do not make your way to the designated location before a pick-up confirmation is given as your order will not be available for collection.

 

RISIS Main Office

14 Kung Chong Road
#05-01 Lum Chang Building
Singapore 159150
9:00 am - 5:30 pm (Monday to Friday)

RISIS @ ION Orchard

2 Orchard Turn
#B1-13 ION Orchard
Singapore 238801
11:00 am - 9:00 pm (Monday to Sunday)

 

International Delivery

RISIS uses global trusted and reliable courier services and transportation companies for international shipping. To find out how much shipping will cost, go to the Checkout Page and type in your shipping address. Orders cannot be shipped to PO boxes.

All foreign taxes and duties that may be imposed by Customs and any extra fees including VAT and etc. that may be incurred in the country of destination are not included in the delivery charges. The recipient is responsible for all taxes and duties incurred.

To ensure smooth Customs Clearance on international orders, please ensure that your Full Name matches that on your National Identity Card. A tracking number will be provided after the order has been sent out.

If you need assistance or more information, you should contact your local customs office. When customs clearance procedures are needed, it could take longer than our original estimates for delivery.

 

References

Australia - Australian Government  |  Department of Immigration and Border Protection
China - General Administration of the People's Republic of China
United Kingdom - Gov.uk  |  Tax and Customs for goods sent from abroad
United States - U.S. Customs and Border Protection