Shipping & Delivery

SHIPPING & DELIVERY

*NOTICE: For international orders: to ensure smooth Customs Clearance, please ensure that your Full Name matches that of your National Identity Card. 

All orders placed and confirmed by 0800 hours (GMT +8) will be processed on the same day. Orders placed and confirmed after 1300 hours (GMT +8) on Friday, and on Saturday, Sunday, Public Holidays in Singapore will be processed on the next business day.

Order processing and delivery time
Singapore: 2-4 working days
Overseas : 3-5 working days
For international orders, a tracking number will be provided after the order has been sent out.

Your order will arrive between Monday - Friday from 10am to 5pm.

RISIS is unable to deliver to PO boxes or APO/FPO addresses.

Please note that RISIS only delivers to one delivery address per order. Any redirection of address will be subjected to an additional re-routing delivery fee. Delivery to an incorrect or non-existent delivery address is the sole responsibility of the purchaser.

 

DOMESTIC DELIVERY (SINGAPORE)

RISIS provides free delivery for all local orders with no minimum spending.

Below are a list of local areas RISIS does not deliver to:
Airbase Sites, Army Camps, Changi Cargo, Changi International Airport Services, Country Clubs, Jurong Island, Off-shore Islands (eg. Pulau Ubin), Powergrid, Sentosa Island, SATS Inflight Catering Centre 1, Seletar Aerospace, Singapore Prison Quarters, Shipyards, ST Kinetics, Tuas Link, Turf Club Avenue.

SELF COLLECTION / IN-STORE PICKUP

RISIS lets you buy items online and pick them up at our main office or in stores; the outlets currently available for pick up are The Shoppes at Marina Bay Sands, Takashimaya Departmental store, Tangs Vivo at Vivocity, and Tangs Orchard at Tang Plaza.

You may choose to collect at any of the selected store when placing their order. When the order is ready, you will receive a pickup notification email. Order will not be available for collection until you receive the email notification. To collect your order, please bring along your confirmation email and identification. Please proceed the collection within 14 days after you receive the notification email.

Check Store Locator for the opening hours of RISIS’ retail stores.

RISIS Main Office:
14 Kung Chong Road #05-01 Lum Chang Building Singapore 159150
Self Collection at main office can only be arranged during our operating hours, which are Mondays to Fridays, 9AM to 5.30PM (Singapore time). We are closed on weekends and public holidays.

 

CONTACTLESS DELIVERY

Due to the COVID-19 pandemic, be assured that RISIS have taken the necessary measures to ensure the safety and wellness of our employees and customers by having:

  • Safe Management Measures are adopted in RISIS work premises and warehouse;
  • employees are trained to practice good hygiene and sanitise regularly;
  • limiting contact to a minimum while making deliveries and ensure safe distancing;
  • temperature is measured twice a day.

In addition to the above measures, RISIS also provide the service of contactless delivery to avoid direct interaction.

Contactless delivery would mean that the goods will be delivered without the need to sign for, hand off, and ideally no contact with the delivery driver to limit any physical contact.

Should you require a contactless delivery, please email contactus@risis.com.sg and provide the order number and indicate drop off area. You are responsible to provide accurate details of address, telephone number and indicated drop off area. RISIS will not be held liable for losses and/or, damaged due to inaccurate information given.

The delivery driver will knock on the door and maintain a safe distance from the door. A call will be given if no one answers the door and deliveries will be left at the indicated drop off area. A picture of the items placed at the indicated drop off area will be taken as proof of delivery.

You are highly encouraged to be present to collect the item as soon as it is delivered. If you are unable to be at the delivery address to receive your order, please ensure that someone is able to receive the items on your behalf.

For contactless delivery, signature will not be required by the recipient as an acknowledgement to avoid any contact. By selecting the contactless delivery service you agree that the order is completed

For any shortages, damages, defects found must be emailed to contactus@risis.com.sg  within 3 days from the delivery date.

RISIS reserves the rights to deem the order as completed without any damages and manufacturing defects after 3 days from the delivery date.

RISIS will not be held liable for any damages, defects, item/s that have gone missing after it have been delivered to the indicated drop off area reported after 3 days from the delivery date.

 

INTERNATIONAL DELIVERY

RISIS ships internationally with FedEx International Priority. To get an accurate quote of your shipping costs, simply key in your delivery address at the Checkout Page. Below is a list of countries we are able to reach.

Australia, Austria, Belgium, Brunei, Bulgaria, Canada, China,Cyprus, Denmark, Finland, France, Germany, Greece, Hong Kong SAR China, Iceland, India, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Macau SAR China, Malaysia, Monaco, Mongolia, Netherlands, New Zealand, Norway, Philippines, Portugal, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States

Delivery charges do not include international taxes and duties that may be imposed by the Customs, or any additional charges (VAT, GST etc.) incurred at the destination country.

Additional charges for customs clearance must be borne by the recipient, as we have no control over these charges.

Customs policies vary from country to country, and you should contact your local customs office if you require any assistance or further information. Where customs clearance procedures are required, it may cause delays beyond our original delivery estimates.


References

Australia - Australian Government  |  Department of Immigration and Border Protection
China - General Administration of the People's Republic of China
United Kingdom - Gov.uk  |  Tax and Customs for goods sent from abroad
United States - U.S. Customs and Border Protection