CARBON-NEUTRAL SHIPPING ON ALL ORDERS
SINGAPORE
Please note: Express delivery is only applicable during business working days, Monday to Friday, and to addresses within Singapore. Orders placed on Friday will be delivered on the following Monday.
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Shipping Method
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Cost
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Delivery Time
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Express Next Day Delivery
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S$50
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Next working day
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Local Delivery
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Complimentary for order above S$100
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Est. up to 3 to 5 working days
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All orders placed and confirmed on Friday, Saturday, Sunday and on Public Holidays in Singapore will be processed on the next business day.
AREAS IN SINGAPORE WE DON’T DELIVER TO
Changi Airfreight Centre, Changi Airport, Jurong Island, Jurong Port, MINDEF COMCEN and PSA Terminal Wharves – Tanjong Pagar/Pasir Panjang/Sembawang.
INTERNATIONAL
Please note: The recipient is responsible for any foreign taxes, customs charges and duties incurred on their shipment that may be determined by Customs in the destination country.
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Shipping Method
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Cost
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Delivery Time
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International Delivery
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Calculated at checkout
S$25 Off International Shipping on orders above S$300
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Est. up to 5 to 14 working days, depending on the courier option you have selected.
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Australia
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Jewelry: Free Shipping for orders over AUD 400. A flat rate of AUD 37 for orders below AUD 400.
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Est. up to 5 to 14 working days, depending on the courier option you have selected. |
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New Zealand
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Jewelry: Free Shipping for orders over NZD 480. A flat rate of NZD 45 for orders below NZD 480.
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Est. up to 5 to 14 working days, depending on the courier option you have selected. |
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United States
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Jewelry: Free Shipping for orders over USD 270. A flat rate of USD 25 for orders below USD 270.
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Est. up to 5 to 14 working days, depending on the courier option you have selected. |
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Europe
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Jewelry: Free Shipping for orders over EUR 250. A flat rate of EUR 22 for orders below EUR 250.
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Est. up to 5 to 14 working days, depending on the courier option you have selected. |
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Canada
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Jewelry: Free Shipping for orders over CAD 320. A flat rate of CAD 35 for orders below CAD 320.
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Est. up to 5 to 14 working days, depending on the courier option you have selected.
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United Arab Emirates
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Jewelry: Free Shipping for orders over AED 990. A flat rate of AED 92 for orders below AED 990.
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Est. up to 5 to 14 working days, depending on the courier option you have selected.
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COUNTRIES WE DON’T SHIP TO
Andorra, Angola, Azerbaijan, Bangladesh, Belarus, Bhutan, Brazil, Burundi, Cambodia, Chad, Congo, Djibouti, Dominican Republic, Estonia, Gabon, Gambia, Greece, Guadeloupe, Guam, Guinea, India, Iraq, Israel, Libya, Lithuania, Luxembourg, Mexico, Moldova, Montenegro, Nepal, Pakistan, Paraguay, Poland, Reunion Island, Romania, Rwanda, Senegal, Slovak Republic, Russia, Togo, Tunisia, Yemen.
If you would like to ship to any of these countries, we kindly request that you contact us.
CUSTOMS DUTIES AND TAXES
Customs duties and import taxes are fees imposed by local authorities when goods enter a country. For international orders, please note that any customs duties, import taxes, clearance fees, or charges imposed by the destination country are the responsibility of the recipient, unless otherwise stated.
We kindly encourage customers to familiarise themselves with their local import regulations prior to placing an order. Orders that are refused, delayed, or returned due to unpaid duties, taxes, or non-compliance with import requirements are not eligible for refunds, exchanges, or store credit. While we take great care in preparing every shipment, we are unable to assume responsibility for delays, losses, or actions taken by customs authorities.
CAN I PICK UP MY ORDER?
For local orders, you can opt to pick up your online purchases at our main office.
Your order will be ready for collection 5 business days after your order is confirmed. As all online orders are fulfilled from our warehouse, please do not make your way to the designated location before a pick-up confirmation is given as your order will not be ready.
For further assistance pertaining to local delivery or pick up, please write in to contactus@risis.com.sg.
RISIS Main Office
14 Kung Chong Road
#05-01 Lum Chang Building
Singapore 159150
9:00 am - 5:30 pm (Monday to Friday)
