If you would like to ship to any of these countries, we kindly request that you contact us.
CUSTOMS DUTIES AND TAXES
In the event the recipient refuse to pay any duties and taxes charged by Customs in the destination country, we will be unable to cancel the order or provide a refund, nor are we able to cover the cost of the taxes to receive your package. Any expenses associated with the re-delivery of the order will also be borne by the recipient.
To ensure smooth Customs Clearance on international orders, please ensure that your Full Name matches that on your National Identity Card. For further assistance or information, please contact your local customs office.
CAN I PICK UP MY ORDER?
For local orders, you can opt to pick up your online purchases at our main office or RISIS @ ION Orchard.
Your order will be ready for collection 5 business days after your order is confirmed. As all online orders are fulfilled from our warehouse, please do not make your way to the designated location before a pick-up confirmation is given as your order will not be ready.
RISIS Main Office 14 Kung Chong Road #05-01 Lum Chang Building Singapore 159150 9:00 am - 5:30 pm (Monday to Friday)
RISIS @ ION Orchard 2 Orchard Turn #B1-13 ION Orchard Singapore 238801 11:00 am - 9:00 pm (Monday to Sunday)