FAQ

To facilitate customs clearance, please ensure that your Full Name matches your National Identity Card.

We apologize that we are unable to cancel your order once payment has been made and an order confirmation email has been sent to you.

However, if RISIS agrees to the cancellation for specific reasons, a 10% cancellation fee will be imposed to cover extra charges incurred on the order.

All orders will be dispatched within 7 business days* from our warehouse in Singapore. All orders placed and confirmed by 0800 hours will be processed on the same day. Orders placed and confirmed after 1300 hours on Friday, Saturday, Sunday and on Public Holidays in Singapore will be processed on the next business day.

*Business days refer to Monday to Friday, and do not include Saturday, Sunday and Public Holidays.

At RISIS, we specialize in assisting customers in finding the ideal gift for their loved ones and strive to make the gifting experience as pleasurable as possible. As a service to our customers, we offer gift wrapping for small items such as jewelry upon request. These items will be carefully packaged in our branded packaging and finished with a RISIS ribbon for a professional and thoughtful presentation.

To purchase a E-Gift Card for use at www.risis.com visit our E-Gift Card Page.

The E-Gift Cards can be purchased at a minimum value of S$100 in the following denominations of S$100, S$200 and S$500 per E-Gift Card and are valid for 12 months.

To redeem a gift card online, simply enter the gift card code in the 'Gift card or discount code' box on your Shopping Bag page and click 'Apply'.

For more information, please read our E-Gift Card Terms and Conditions.

To use a promotion or offer code, enter it in the designated field on the shopping bag page and click the 'Apply' button to redeem it.

Do note that the following conditions apply:

• Only one code can be applied per transaction.
• Codes can only be used on full-price items, not on sale items.
• Codes are not transferable and cannot be exchanged for cash.
• Orders must be placed before 23:59 SGT on the specified closing date, if applicable.
• All offers are subject to availability of stock.
• Offers are subject to change without notice.
• Offer codes cannot be used in conjunction with any other promotion code or offers.
• Offer codes cannot be used to purchase gift vouchers.
• All RISIS terms and conditions apply.

Personalizing our products, even with a small touch, can be a meaningful and thoughtful gesture. For an additional fee, we offer engraving services to our customers. For more information, please see our page on engraving services.

Yes. We do offer bespoke services to our customers. If you are interested in creating a customized product to your specific requirements, please contact us. Please note that the lead time for custom orders may vary depending on the complexity of the product, the options chosen, and the quantity requested. For more information, please reach out to us.

If you are purchasing a jewellery, please refer to our Size Guide to find your perfect fit. All of our products include product measurements and attributes that you can review before making your purchase.

Your payment will be made in Singapore Dollars (SGD). The exchange rate is determined by the bank that issued your credit card.

If you have forgotten your password, click here to reset it or follow the 'Forgot Password?' link on the My Account page. Follow the steps and click 'Reset Password'. We will send a link to the email address you have provided, which will enable you to reset your password.

We accept the following cards for payment of purchases made online:

• Visa
• Mastercard
• AMEX
• Shop Pay
• Apple Pay
• Google Pay
• Grab Pay
• PayPal
• Atome (BNPL)

Payment will be taken from your credit card, debit card as soon as you have placed your order. To ensure safe shopping, all of the data you send to us, over the internet, is encrypted and protected. For more information on privacy and security, please click here.

We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

Yes. Atome are ShopBack are our BNPL partners that offer payment in 3 installments at zero interest.

HOW IT WORKS
1. Add products to your cart and select either "Atome" or "Shopback" when you check out
2, You will be redirected to the selected service provider platform
3. Complete your payment

MORE INFORMATION:
ShopBack: https://support.shopback.sg/hc/en-gb/articles/6483405661075-PayLater-An-introduction
Atome: https://help.atome.sg/hc/en-gb/categories/4403082513817-I-m-a-consumer

Please note that only the available courier partners will be showned according to the region or area you have entered.

The list of our courier partners are as follows:

• DHL
• FedEx
• Aramex
• DPEX
• Janio
• NinjaVan
• SFExpress
• SimplyPost
• UPS

LOCAL DELIVERY

All local standard deliveries are free for orders above SGD100. A delivery charge of SGD6 will be applied to orders with an order value of less than SGD100.

We deliver Monday to Friday, excluding public holidays, between 0900 hours to 1600 hours.

RISIS is not able to ship to restricted locations in Singapore including:-

Changi Airfreight Centre, Changi Airport, Jurong Island, Jurong Port, MINDEF COMCEN and PSA Terminal Wharves – Tanjong Pagar/Pasir Panjang/Sembawang.

All Items must be shipped to a physical address. RISIS does not ship to PO boxes, or APO/FPO military addresses.

RISIS only delivers to one address per order. Any address redirection will incur an additional re-routing delivery fee. The customer is solely responsible for delivery to an incorrect or non-existent delivery address.

EXPRESS LOCAL DELIVERY (NEXT DAY)

Next day delivery option is only applicable during business working days, Monday to Friday, and to addresses within Singapore.

Orders placed on Friday after 1100 hours will be delivered on the following Monday.

Delivery time is between 1200 hours to 1600 hours

INTERNATIONAL DELIVERY

RISIS uses global trusted and reliable courier services and transportation companies for international shipping. To find out how much shipping will cost, go to the Checkout Page and type in your shipping address. Orders cannot be shipped to PO boxes.

All foreign taxes and duties that may be imposed by Customs and any extra fees including VAT and etc. that may be incurred in the country of destination are not included in the delivery charges. The recipient is responsible for all taxes and duties incurred.

To ensure smooth Customs Clearance on international orders, please ensure that your Full Name matches that on your National Identity Card. A tracking number will be provided after the order has been sent out.

If you need assistance or more information, you should contact your local customs office. When customs clearance procedures are needed, it could take longer than our original estimates for delivery.

Carbon-neutral shipping refers to the process of offsetting the carbon emissions produced during the transportation of goods by investing in projects that reduce or capture an equivalent amount of carbon elsewhere, effectively neutralising the carbon footprint of shipping operations.

HOW DO WE ACHIEVE CARBON NEUTRALITY IN SHIPPING?
At RISIS, we are deeply committed to sustainability, and achieving carbon neutrality in shipping is a fundamental aspect of our environmental efforts. We achieve carbon neutrality through a multi-faceted approach:

• Partnership with Shopify's Sustainability Fund:
  We have partnered with Shopify's Sustainability Fund, which intelligently allocates investments to impactful projects globally. This fund supports initiatives such as carbon sequestration and carbon reduction projects, effectively offsetting the carbon emissions generated by our shipping operations.
• Investment in Sustainable Practices:
  We invest in sustainable packaging materials and practices to minimise waste and reduce our carbon footprint. By optimising packaging sizes and materials, we aim to decrease the environmental impact of our shipments.

HOW CAN I BE SURE THAT RISIS' CARBON-NEUTRAL SHIPPING EFFORTS ARE EFFECTIVE?
We understand the importance of transparency and accountability in our sustainability initiatives. Through our partnership with Shopify's Sustainability Fund, we ensure that every dollar is strategically invested in projects that have a measurable impact on carbon reduction and sequestration. Additionally, we regularly monitor and assess our carbon emissions to track progress towards our carbon-neutral goals.

WHAT CAN I DO TO SUPPORT RISIS' CARBON-NEUTRAL SHIPPING EFFORTS?
As a customer, you play a crucial role in our journey towards carbon neutrality. By choosing to shop with RISIS, you are already supporting our sustainability efforts.

For more information about Shopify's Sustainability Fund, including carbon-neutral shipping, please click here.

Once your order is confirmed, processed, and dispatched from our warehouse in Singapore, you can expect to receive it within 5 to 14 working days, depending on the courier option you have selected. Please note that delays can occur due to peak periods, customs clearance or any other unforeseen circumstances. To conveniently track your order, you can either utilize the link provided in the order confirmation email or directly enter your order information on our tracking page.

For local orders, you can opt to pick up your online purchases at our main office.

Your order will be ready for collection 5 business days after your order is confirmed. As all online orders are fulfilled from our warehouse, please do not make your way to the designated location before a pick-up confirmation is given as your order will not be ready.

For further assistance pertaining to local delivery or pick up, please write in to contactus@risis.com.sg.

RISIS Main Office
14 Kung Chong Road
#05-01 Lum Chang Building
Singapore 159150
9:00 am - 5:30 pm (Monday to Friday)

You can track your jewelry order by following these steps:

Check your email:
After your order is placed, you will receive an email confirmation with a tracking number and a link to track your package.

Contact Customer Service:
If you are unable to find your tracking information online, you may contact the our customer service team through email or phone, they will be able to provide you the updated status of your order

Tracking information for your order will typically be available 24-48 hours after your order has been shipped. If it has been longer than 48 hours and you still do not have tracking information, please contact our customer service team for assistance.

To track overseas order, you can either utilize the link provided in the order confirmation email or directly enter your order information on our tracking page.

To process an exchange, please ensure that your items are returned in new, unused condition and in their original packaging.

We regret to inform that we do not accept returns on all earrings products due to hygiene reasons.

Online purchases must be returned within 14 days of receipt of order to be eligible for an exchange. We recommend that you check your orders immediately upon receipt and contact our Customer Service Team with the following details for your exchange(s)/return(s) request:

1. Full Name
2. Invoice Number/Receipt Number/Order Number
3. Item(s) to be returned
4. Reason(s) for the return

If your request is eligible, our Customer Service Team will contact you within 2-3 business days to acknowledge it and provide exchange instructions.

Please keep in mind that the customer is responsible for the shipping costs associated with exchanging the item(s) to RISIS and must take reasonable precautions to ensure that the products are not damaged during the return process.

SALE PIECES

Items sold at reduced prices as a result of any promotion/marketing activities are not eligible for exchanges or returns, unless there is a manufacturing defect.

PERSONALISED PIECES

Personalised pieces are non-refundable and non-exchangeable unless the product is faulty.

Customers are responsible for selecting their preferred courier service when placing orders. RISIS offers a variety of courier options to accommodate individual preferences and requirements.

In the unfortunate event of a lost parcel, customers are required to directly contact the designated courier company for assistance. While RISIS is committed to facilitate communication between customers and couriers, it's important to note that the resolution process ultimately rests with the courier service.

RISIS is more than willing to relay any messages to the courier company on behalf of our customers. However, please understand that the resolution of any issues lies within the purview of the courier service selected.

Avoid exposure to harsh chemicals: Perfumes, lotions, and cleaning products can damage the delicate materials of your jewellery. Apply these products before wearing your RISIS jewellery to prevent chemical interactions.

Remove jewellery during certain activities: Take off your RISIS jewellery before engaging in activities that may cause damage, such as exercising, swimming, or doing household chores. This will protect your pieces from unnecessary wear and tear.

Store jewellery properly: When you're not wearing your RISIS jewellery, store it in a clean, dry place. We recommend using a lined jewellery box or pouch to prevent scratches and tangling. Separating each piece with individual compartments or soft pouches, and even better, using airtight resealable jewellery bags, will ensure that they remain in pristine condition.

Click here to view our care guide.

RISIS home and lifestyle pieces adds a touch of elegance and sophistication to your living space. To maintain their beauty and preserve their shine, follow these care guidelines:

1. Dust regularly: Dust your collection pieces regularly using a soft (non-abrasive) lint-free cloth. This will help prevent the buildup of dirt and maintain their lustrous appearance.
   
   
2. Avoid harsh chemicals: Avoid using harsh chemicals, abrasive cleaners, or scrub brushes on your collection pieces. These can damage the delicate finishes and remove the gold plating. Instead, opt for mild soap and water solutions when cleaning.
   
   
3. Hand wash only: Wash your home and lifestyle pieces by hand using a gentle dishwashing liquid and warm water. Avoid using a dishwasher, as the high temperatures and abrasive detergents can tarnish or strip off the precious metal plating.
   
   
4. Dry thoroughly: After washing, carefully dry your collection pieces with a soft lint-free cloth to prevent water spots or tarnish. Ensure that no moisture remains on the surfaces before storing.
   
   
5. Avoid extreme temperatures: Protect your exquisite collection pieces from extreme temperatures, as they can cause the finishes to deteriorate or discolor. Avoid placing them near heat sources or exposing them to direct sunlight for prolonged periods.
   
   
6. Store with care: When not in use, store your collection pieces in a clean, dry place. Consider wrapping them in soft, acid-free tissue paper or storing them in individual cloth bags to prevent scratches or tarnish.

Click here to view our care guide.

WARRANTY

Each piece of RISIS jewellery and merchandise is covered by a 12-month warranty from the date of purchase. For home and lifestyle products, the warranty period is extended to 3 years from the date of purchase.

The warranty covers defects in materials and workmanship, provided that the product is used responsibly and as intended.

However, the warranty does not cover damages caused by accidents, abuse, neglect, or any misuse of the product that goes beyond its intended design and purpose. Additionally, it does not cover the natural aging of materials or general wear and tear resulting from regular use.

REPAIRS

You can have your RISIS product repaired and restored after its warranty has expired. Local Customers may send the item to any RISIS store(s), and you will be advised thereon. Overseas Customers would be obliged to return the product to Singapore. Shipping and repair costs will be fully borne by the customer.

Repair costs are subject to final evaluation upon assessment of the returned product.

RISIS reserves the rights to reject any service or repairs if the item is deemed unserviceable upon final assessment after the warranty period.

WARRANTY AND REPAIRS SUPPORT

To avail of the warranty, customers will be required to provide a photo(s) of the defect and a valid proof of purchase to contactus@risis.com.sg.

To expedite your request, kindly include the product number, if available.

Unfortunately, our warranty does not cover the loss or theft of any pieces. We would advise you to contact your home, contents or travel insurance company to make a claim with them directly. We are happy to provide any proof of purchase information that you may need, to request this information please contact our Customer Care Team, or login to your online account to view your order history.

OVERVIEW

This website is operated by risis.com. Throughout the site, the terms “we”, “us” and “our” refer to risis.com. risis.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall risis.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless risis.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contactus@risis.com.sg.

The following Terms & Conditions apply to all promotions organized by RISIS.

• Promotional prices are inclusive of Goods and Services Tax (GST), unless otherwise stated.
• In addition to these general terms & conditions, specific terms & conditions may apply to each respective promotion.
• All promotions are only valid in isolation, not in conjunction with any other promotions, discounts or vouchers unless stated otherwise. In the event where there are two or more ongoing promotions, the customer is only entitled to one promotion, discount or voucher, whichever he/she deems most appropriate.
• Promotional products are subject to in-store stocks’ availability, not inclusive of new arrivals and plaques.
• RISIS Pte Ltd reserves the right to amend any terms and conditions without prior notice.
• RISIS Pte Ltd reserves the right to cancel any promotions or promotional codes without prior notice.
• RISIS Pte Ltd reserves the right to reject any transaction(s) if the stated promotional product is sold out or multiple usage of promotional code by any customers.
• For further enquiries, click here to contact us.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from risis-com.myshopify.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at contactus@risis.com.sg or by mail using the details provided below:

RISIS Private Limited
Kung Chong Road #05-01 Lum Chang Building, Singapore 15915