Guarantee & Repairs

Guarantee Policy

RISIS products are plated in 24-carat Gold, Rhodium, or other precious metals unique to RISIS. 

For our jewellery, we cover any manufacturing defect for one year from the date of purchase, excluding natural wear and tear.

Our decor and Lifestyle work will also be covered for any manufacturing defect for three years from the date of purchase.

 

Repairs

You can have your RISIS product repaired and restored your sincere gift after its warranty. Local Customers may bring the product to any RISIS store and you’ll be advised thereon. Overseas customers would be required to ship the product back to Singapore. Shipping and repair fee will be borne fully by customer. For more information, please contact us.

Please see below for a few examples.
Chain replacement - Slider Short: Lead time 4 - 6 weeks, S$21.40 (with GST)
Chain replacement - Slider Long: Lead time 4 - 6 weeks, S$26.75 (with GST)
Figurines re-plating: Lead time 8 - 12 weeks

 

Product Care

A quick tip to care for jewellery would be to wipe your jewellery with a lint free cloth after use.

For decor and lifestyle products would be to ensure that the pieces are placed in a cool, dry place & clean with a lint free cloth regularly.

Please keep the receipt, producing it should you require any help from us in the future.